Please read these Service Terms of service ("Service Terms") carefully. They constitute a legally binding agreement and contain Service Terms limiting our liability to you, exclusions of certain warranties, and terms relating to our access and use of data collected and analyzed by the Swrve Service.
These Service Terms apply to the Swrve Service for customers with trial licenses and commercial licenses.
We reserve the right to change or modify any of these Service Terms at any time, in our sole discretion. Updated Service Terms will apply thirty (30) days after posting. Your continued use of any part of the Swrve Service following this thirty (30) day period will constitute your acceptance of such changes or modifications.
BY CLICKING THE "I ACCEPT" BUTTON, COMPLETING THE REGISTRATION PROCESS AND/OR USING THE SWRVE SERVICE, YOU AGREE TO BE BOUND BY THESE SERVICE TERMS. If you are using the Swrve Service on behalf of a company, you must have the authority to bind that company to these Service Terms. If you are not willing to be bound by these Service Terms, you should not complete the registration process and should not use the Swrve Service.
The Swrve Service is made available by Swrve New Media (“Swrve”, “us” or “we”) to your company (“you”).
The “Swrve Service” includes access to: (i) the Swrve service, documentation, sample code and any fixes, updates and upgrades provided; (ii) the Swrve Application Programming Interface (“Swrve API”) and/or Swrve integration code (“Integration Code”), necessary for you to install and deploy in order to make use of Swrve functionality; (iii) the Swrve dashboard, analysis tools and administrative console; and (iv) a variety of reports related to the behavior and usage patterns of users playing your computer game (“Reports”). The Swrve Service may be used by you for the purposes of game content and feature management and game analytics.
We hereby grant you a non-exclusive, non-transferable, limited-term license to (ii) make calls to the Swrve API and/or (i) install, use and embed the Swrve Integration Code (in executable form only) into your computer game, each for the purposes of using the functionality offered by the Swrve Service.
Access to the Swrve Service is limited to those of your employees and contractors who have been issued usernames and passwords by us. Your licensee administrator may also ask us (via email) to create logins for third party users. Administrator users can set access permissions for other users. You should ensure that details of your administrator users are kept up to date and that we are notified if your administrator users are changed or leave your company. You are responsible for any activity by users issued under your account.
Reports may be distributed within your organisation for the purpose of game and economy balancing, game tuning, personalization and segmentation analysis.
2. Service Updates
We will be updating the Swrve Service and adding new or different features and functionality on a regular basis. Provided you are current with fees, you will be granted access to the updated versions of features to which you have subscribed. Optional or new features and functions may be subject to additional fees. We may also adjust or delete certain features from time to time.
Whether fees are payable by you will depend on whether you have a “trial” license to use the Swrve Service or a full commercial license. Generally, no fees are payable for a trial license. For commercial clients, you and Swrve will have entered into written commercial terms (“Commercial Terms”) which outline the access fees payable and other commercial terms applicable. The Commercial Terms are in addition to these Service Terms and to the extent there is a conflict, the Commercial Terms will apply.
The Swrve Service collects data regarding the behavior and usage patterns of users of your games (“User Data”). You are in control of the data to be collected and analyzed via the Swrve Service. We do not wish to receive or be given access to any user’s personally identifiable information and you should ensure that any data made available to us via your game or otherwise does not contain any personally identifiable information.
The Swrve Service is provided on a software-as-a-service, hosted basis. As such, our third party hosting provider (currently Amazon Web Services) will have access to the same data, including User Data, as we do. Our hosting provider is only permitted to process this data for the purposes of providing hosting services to us. Neither Swrve nor its hosting provider will use or export User Data contrary to any applicable data protection regulations.
During the Term and after termination Swrve may maintain, use and publish anonymised User Data. We will not disclose User Data in such a way as to identify you, your game or your users without your (or your users’, as applicable) prior written permission.
5. Support Services
Support queries may be logged via email to support[at]swrve.com or directly via the Swrve Service.
6. Your Responsibilities
6.1 You may not use the Swrve Services to:
(a) upload, post, send, email, or otherwise transmit or make available:
(i) any content that contains unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, hateful, or racially, ethnically or otherwise objectionable material or message;
(ii) any content or material that you do not have a right to transmit or any material that infringes any patent, trademark, trade secret, copyright, or other proprietary right of any party;
(iii) any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other unauthorized forms of solicitation; or
(iv) any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
(b) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
(c) interfere with or disrupt the Swrve Service or servers or networks connected to the Swrve Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Swrve Service; or
(d) violate any applicable local, state, national or international law or regulation.
6.2 You may not
(a) copy, modify or create derivative works of the Swrve Service or portions thereof;
(b) disclose or allow access to the Swrve API to any third party;
(c) distribute the Swrve Integration Code in any form other than executable, object code form, complied into your game;
(d) disclose the results of any quality, benchmark or performance testing of the Swrve Service to any third party without our prior written approval;
(e) work around any technical limitations in the Swrve Service;
(f) allow access to, publicly perform or display the Swrve Service other than to your employees to whom we or your administrator users have issued usernames and login details; or
(g) transfer your access to the Swrve Service or this agreement to any third party.
6.3 Use of the Swrve Service is subject to the Swrve Service Guidelines, which may be updated from time to time.
7. Ownership; Feedback
The Swrve Service is owned by us and is protected by copyright and other intellectual property laws. All rights not expressly granted herein are reserved by us.
We encourage you to provide feedback on errors or quality issues and suggestions for the improvement of the Swrve Service. You agree that we may use feedback that you provide to us in any way, including in future enhancements and modifications to the Swrve Service. You grant to us a perpetual, worldwide, irrevocable, royalty free license to use, reproduce, modify, create derivative works of, distribute, and display the feedback for any purpose.
The Swrve Service, including the ideas and concepts contained therein and the documentation accompanying the Swrve Service, constitutes confidential information of ours. You shall not disclose the details of the Swrve Service, or portion thereof, to any third party. This section shall survive termination of this Agreement until and to the extent that such information becomes publicly available. If we have signed a non-disclosure agreement, the terms of such agreement shall also apply to your use of the Swrve Service, to the extent that such terms do not conflict with this Agreement.
The term during which you may use the Swrve Service depends on whether you have a trial license or a commercial license.
For commercial licenses, your access to the Swrve Service will continue for the period listed in the Commercial Terms.
Trial Access: We or you may terminate trial access to the Swrve Service at any time on not less than thirty (30) days’ notice.
Termination by You for Cause
You may terminate this Agreement for cause: (i) upon 30 days written notice to us of a material breach if such breach remains uncured at the expiration of such period, or (ii) if we become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
Upon any termination for cause by you, we shall give you a refund of any prepaid fees pro-rated to the effective date of termination.
Termination by Us for Cause
This agreement and your right to use the Swrve Service shall terminate automatically if you violate any part of these Service Terms or if you become insolvent. In this case, no refund of pre-paid fees will be provided by us.
If you are late making payment of applicable fees, we will notify you and you will have fifteen (15) days to remedy such late payment. If you have not made payment within that period, we may terminate your access to the Swrve Service without liability to you.
Effects of Termination
Upon termination, you shall stop using the Swrve Service (and you acknowledge that we may terminate your account). On termination you will remove the Swrve Integration Code from your game and cease all use of the Swrve Integration Code. Unless this agreement has been terminated for your breach, insolvency or non-payment of fees, you need not remove the Srwve Integration Code immediately but must do so within a reasonable period.
You acknowledge that, on termination of the Swrve Service, your users will no longer have access to any personalization features or customized versions of your game which were enabled by the Swrve Service.
Unless your access to the Swrve Service has been terminated for non-payment, insolvency or for breach of these Service Terms, we will maintain your User Data and game information for a period of not less than thirty (30) days and make it available to you to download in a format reasonably determined by us. If we terminate your access to the Swrve Service for non-payment or breach of these Service Terms, you should be aware that all User Data and game information may be deleted permanently and may not be retrievable.
We are not obliged to maintain User Data or game data for longer than thirty (30) days after you have stopped using the Swrve Service.
We warrant that the Swrve Service will operate substantially and materially in accordance with its specifications and documentation on the Swrve website.
Beta features and relevant Reports are provided on an AS IS basis, without warranty of any kind, including without limitation the warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that access to the Swrve Service will be uninterrupted or that the Swrve Service or Reports will be error-free.
12. Limitation of Liability
In no event shall we be liable for any direct, indirect, special, incidental or consequential damages whatsoever arising out of the use of or inability to use the Swrve Service, whether based on contract, tort or other legal theory, even if we have been advised of the possibility of such damages.
Trial Access: If we are held liable for any reason under this Agreement or in relation to the Swrve Service, in no event will our liability exceed US$10.00.
Commercial Access: If we are held liable for any reason under this Agreement or in relation to the Swrve Service, in no event will our liability exceed the fees paid by you in respect of the Swrve Service for the previous twelve (12) months.
13. Entire Agreement
These Service Terms and the Commercial Terms (if any) constitute the complete and entire agreement of the parties and supersede all previous communications, oral or written, and all other communications between us relating to the use of the Swrve Services. No representations or statements of any kind made by either party, which are not expressly stated herein, shall be binding on such party.
If any provision of this Agreement is judged to be unenforceable, that provision shall be amended to the extent necessary to make it enforceable.
15. Application Law
United States. If you are based in North America, Californian state law governs the interpretation of this agreement and applies to claims for breach of it, regardless of conflict of laws principles.
Outside the United States. If you are based outside of North America, the laws of Ireland apply and the parties hereto submit to the exclusive jurisdiction of the courts located in Dublin.
The U.N. Convention of Contracts for the International Sale of Goods is expressly excluded from any interpretation of this Agreement.
Within North America, the Srwve Service is provided by Swrve New Media Inc, a California-registered company with its principal offices at 575 Market Street, #2725 San Francisco, CA 94105, USA. Outside of North America, the Swrve Service is provided by New Game Technologies Limited dba Swrve New Media, an Irish-registered company with its primary office located at 9 Windsor Place, Pembroke St, Dublin 2, Ireland.
You can visit and browse the Swrve Website without providing any information about yourself. You may voluntarily provide personal information, such as contact information, or we may ask for such information in various forms on this Website, including requests for product or service information, white papers, registration for Webinars etc.
We may use your email address or other contact information you give us to contact you with product or service information. If we ask for your preferences (e.g. in relation to games, platforms etc), we will only use that information to tailor our communications to you. We may also use preference information on an aggregated basis (where you are not personally identifiable) for our business, research, product development and marketing purposes. Other than as outlined below, we do not make personally identifiable information available to any third party and we do not sell any personally identifiable information to third parties.
When you access the Swrve Website, some information may be automatically collected, such as your computer's or mobile device’s Internet Protocol (IP) address, your computer's or mobile device’s operating system, the browser type, the address of a referring web site, and the time and date of your visit.
Where you do provide personal or contact information, you may not provide false information about yourself.
Swrve Service - Users
We do not require access to sensitive personal information, such as medical or health information; racial or ethnic origin; political opinions; religious or philosophical beliefs; sexual orientation.
How We Use your Information
We use User Data make the Swrve Service and its features available to our Developers, which includes allowing Developers to customise your online experience to your preferences and allowing Developers to target content to users based on in-game and in-app behavior.
We may use User Data to enhance the Swrve Service. We may compare and review your personal information for errors, omissions and for accuracy.
We use User Data in aggregate or anonymized form (such that users are not personally identifiable) for our business, research, product development and marketing purposes.
How We Share your Information
We may share our data, including personal information about you, with our subsidiary companies.
Disclosure of your information to third parties
In addition to the other purposes outlined in this policy, we may share:
How to Edit Your Information
You may ask us to delete any personal information you have provided directly to us at any time. We do retain the right to use the aggregate data we have collected, provided that such data does not personally identify you.
You may also contact your game/application provider to edit or delete information held about you. When we receive a request from a Developer to amend or delete Personal Information, we shall promptly do so.
Access To Persons under 13 years
The Website is not intended for persons under 13 years of age. The Website and Swrve Services are not developed or directed at children, although some of the games and applications using the Swrve Services may be directed at children under 13. We do not knowingly solicit or collect any personally identifiable from children under the age of 13, nor do we knowingly market the Website and Swrve Services to children under the age of 13. If we learn that we have collected personal information from a child under the age of 13 contrary to local laws, we will delete that information as soon as possible. Please contact us at firstname.lastname@example.org if you have reason to believe that any personal information from or about a child under 13 has been provided to us without the appropriate consent.
End User Opt-Out - Facebook Campaign Tracking
Some of our customers who advertise on Facebook ask us to track data related to how many and which people who have seen an advertisement then install a game/app. In this case, Swrve tracks this information anonymously and cannot link that information to a named Facebook user. However, users may, in any case, ask us to cease tracking such information. To do so, please provide us with the your MAC Address and we will cease to track such information. Please allow up to 10 days for the request to be implemented on our systems.
If you have any questions about this privacy statement or our information practices you can contact us by emailing us at email@example.com
This document was last updated on April 8th, 2013
Swrve New Media Inc.,
575 Market Street, #2725 San Francisco, CA 94105, USA
New Game Technologies Limited t/a Swrve
9 Windsor Place,
Pembroke Street Lower
Dublin 2, Ireland
Company Reg #449422
Please remove my device from any Facebook ad campaign tracking